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Table of Content

• Difficulty paying your bill
• Talk to our support team
• What’s the Thames Water Contact Number?
• Tax Information Request
• Do you have a water meter at your old or new home?
• Customer Care and General Inquiries

The one you need will depend on if your problem is with your clean water or wastewater supply. Whether you're a new customer who needs to set up their bill, sort out a problem with your water meter, or make a water bill payment, you'll need the Southern Water contact number. In our guide, we will walk you through all the options available to contact Southern Water. Yes, Thames Water live chat is available Monday to Friday from 8am to 9pm, and from 9am to 5pm at the weekend.

As well as no South East email address, there isn’t a South East Water online chat either. If you do need to get in touch with an agent, it’s best to use either the contact form of the South East Water contact number. So if you want to avoid using the South East contact number, customers must fill out the form on the South East Water website.

Difficulty paying your bill

If you are not satisfied with the way South East Water has dealt with your complaint, you can ask them to review it. They will escalate your complaint to a manager or team and they will respond within 8 weeks. South East Water will try and resolve the issue within 5 days, however if they take longer than 10 days, they will compensate you with a £20 of credit. The first paragraph should detail the issue, and in the second you should explain what you would like South East Water to do about it.

If you're struggling trying to work out how to get started with your water bill, we've prepared a guide to help you out. Check out our guide on How to Set Up Your Water Bill to find out more. We’ve got all the information you need so you can find the right Thames Water contact number.

Talk to our support team

You can also use the South East Water contact form on the website and write to them. Read on to find out which way South East Water contact method is best for you. For standard data requests (e.g., locations of conduits, conduit valves, mains, main valves and hydrants), please submit a request. Once the Southern Water live chat agent is there, they will help you with your enquiry. It will offer you four options, depending on your situation.

You might find that one or more of the time slots are missing from the website when you try to book a South East Water callback. This is because that time slot is fully booked and you will need to choose from the available time slots. Rateable Value was the way that council rates were calculated prior to 1990.

What’s the Thames Water Contact Number?

Get alerted about abnormal water usage from the app, text, and/or email. Set water usage budgets to cap your consumption on a monthly basis. If you want to share your thoughts with the world, you can tag Thames Water in your tweet. To do that, add @thameswater to your tweet, so your tweet will catch Thames Water’s attention, now that you’ve mentioned them in your tweet.

Sometimes we need to get in touch with our water company because we have a complaint. Whether it's poor water service, a leak, flooding, or a problem with your bill, complaining to Southern Water is a fairly simple process. You should choose Option 5 if you have any enquiry about your water meter. Instead, the system will transfer you to a representative for help. Like most of England, Southern Water supplies hard water to its customers.

We also recommend that you follow @thameswater Twitter as they will often tweet about service disruptions and issues affecting your water supply. Thames Water is one of the few water companies that obligates a water meter installation for all its customers. Robert has been at selectra for over a year, and worked as one of our Expert Energy Advisors helping customers. He is well versed in UK energy and broadband markets and now writes web content for our online visitors. To request an update regarding a current incident, you can go to the Welsh Water leaks map. The second way to request updates is to choose the Keep Me Informed option on the main menu.

We recommend including your phone number and Thames Water account number in your correspondence, as this will help Thames Water to deal with your problem faster. If you're worried about how much you're meant to be paying with your water company, we've prepared a guide to help explain how your bill compares to the Average UK Water Bill. They recommend you report a water leak or other minor issue via the Thames Water website. You should only use this number for emergencies when possible. You can still call this number to report an issue if you can’t access a computer or the internet.

I have no water

However, Ofwat does not deal with complaints about anti-competitive behaviour. Are for emergencies, and it will direct the call to the 24-Hour Leak Line. After choosing your option, you will need to say your postcode. Once you have chosen from the above options, it will transfer you to a representative for help.

To contact Welsh Water by email, you must use the form on their website. They do not have a direct email address for customers to contact them. The next page will ask you to fill out your contact information, and it will ask if you would like to be updated with the progress of the incident. If you would like to be kept up to date, you will need to enter a mobile number and/or email address.

Do you have a water meter at your old or new home?

If the leak is outside your property boundary and on our water pipe then this is our responsibility. View our map to see whether we're already aware of the leak or flood you've seen. In addition to the above customer details, we will need your contact phone number.